Privacy policy

What this page covers

This page explains why data collected through Castintech is processed, how it is kept and how you can ask for it to be deleted.

Data controller

The data controller for the personal data covered by this policy is Castamon Yazılım ve Danışmanlık Limited Şirketi, the owner of the Castintech brand.

For any request or question, write to [email protected], call or message us on WhatsApp at +90 532 484 72 92, or use our contact page.

Categories of data we process

We process the following categories of data.

• Website and form data. What you enter in the contact, pre-assessment and ad account review forms: your name, e-mail address and/or phone number, optional company name, your message and any options you select. We also record the page the form was sent from and, where present, the campaign parameters in the page address (utm_*, gclid, fbclid).
• Direct contact data. The contact details and message content you share when you reach us by e-mail, phone or WhatsApp.
• Social media and messaging data. Messages and comments that reach the channels of businesses using the Castintech operations platform may be processed so that the business can run its customer communication.
• Technical data. System logs such as IP address, browser and device details and time of access, kept for security and troubleshooting.

How website forms are handled

You don't need an account to contact us. When you submit a form, your details go to the site's own server, which passes them to Castintech's internal request system and opens a record for your request. The record appears in the request list of the team that will reply.

When a new request is recorded, or a record cannot be completed, the team receives a short alert through our internal notification channel (Telegram). The alert contains only the record or incident number, the time, the form type and the address of the page the form was sent from; your name, contact details, company name and message are not included.

If your request cannot be saved, the form tells you so clearly; what you wrote stays on the page, and you can send it again or reach us by phone, WhatsApp or e-mail.

So that the same submission is not recorded twice by mistake, your browser adds a random request key to each request. This key and a fingerprint of the submitted content (not the content itself) are used for 7 days to detect repeat submissions; expired entries are deleted while later requests are processed.

Campaign parameters are stored with the request record so we can tell which promotion or ad brought you to us. Form data is not sent to advertising platforms for ad targeting.

Why we process data

We process your data to answer your request, to set up and carry out a contract, to provide customer support, to measure service quality, to keep our systems secure and to meet our legal obligations.

Processing with artificial intelligence

This section covers the Castintech operations platform only; how the forms on this site are handled is described above under "How website forms are handled".

AI models may be used to draft suggested replies to messages and comments that reach the channels of businesses using the operations platform. In that case the message content concerned may be passed to an AI service provider.

Third parties and international transfers

We use a limited number of service providers to run the service: social media platforms (Meta, Telegram), an internal notification channel (Telegram), an AI service provider, a hosting provider (Hetzner) and the content delivery and security service that carries traffic to the site (Cloudflare). Measurement and advertising tools (Google, Meta, LinkedIn) only come into play if you allow them in your cookie preferences and the tool has been enabled on the site; no measurement or advertising tool is currently active on the site.

The website and the request system are hosted on servers within the European Union, in Finland. Some of the providers we use may process data in countries outside Türkiye and the European Union.

How long we keep data

We keep data for as long as we need it to answer your request, to run any service relationship, to keep things secure and to meet our legal obligations. How long that is depends on the type of data and on how the request turns out.

To ask about your data, or to have it corrected or deleted, write to [email protected] or contact us on +90 532 484 72 92. The steps for a deletion request are on our data deletion page.

Data security

Traffic to the site travels over an encrypted connection (HTTPS). Access to request records is limited to authorised people.

The site's fonts and scripts are served from our own server, so opening a page does not send requests for these files to third-party servers.

Your rights and how to apply

You have the right to learn whether your personal data is being processed, to request information about it, to ask for it to be corrected or deleted, to object to processing and to receive a copy of your data.

Send your request to [email protected], or call or message us on WhatsApp at +90 532 484 72 92. If you want your data deleted, step-by-step instructions are on our data deletion page.

Cookies and data stored in your browser

See our cookie policy for the cookies used on the site, the preference record kept in your browser and how to manage your choices.

Changes

We may update this text from time to time; the current version is always on this page.